Frequently Asked Questions
How do insurance claims work?
Insurance claims can be complicated and confusing. We’ll work with you to make sure you’re set up to ask the right questions and get the support you need. Read more here.
Who do I contact for Insurance?
American Family: 1-888-26-0394
Farmers Mutual: 1-402-434-8300
Liberty Mutual: 1-888-398-8924
Auto Owners Insurance: 1-517-323-1200
EMC Insurance: 1-800-447-2295
Progressive Home Insurance: 1-800-776-4737
Farm Bureau: 1-866-399-3237
Do you accept Credit Cards?
You can pay with a credit card and a 3% service fee will be added. You can also pay with cash, check, or Zelle for no additional charge.
When will my roof be built?
Times will vary depending on project approval and weather. You will be notified by phone and/or email regarding your project start-date. This happens 2-3 days before the project is started.
Is the roof and gutter job the same crew?
No, these are two separate trades and require different crews. Because of this, your gutters will always be replaced/built after the roof.
Would my project be considered a construction zone?
What is the average build time?
One to two days, normally. There are situations that can create a longer turnaround, such as if the roof is especially steep or large. Usually, anything under 3,000 square feet will be completed in one day.
What is the lifespan of your shingles?
In roofing, like anything else, there are many choices, depending on what you want and need. Our shingles can last anywhere from 30 years and beyond.
Is your company and crews insured?
Yes, Onit Roofing carries one million dollar per occurance liability insurance. All of our crews also carry their own seperate liability insurance. While it’s rare that property gets damaged or an employee gets hurt, we’re well-insured so you won’t be liable for any accidents.