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FAQ

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Frequently Asked Questions

How do insurance claims work?


Insurance claims can be complicated and confusing. We’ll work with you to make sure you’re set up to ask the right questions and get the support you need.




Who do I contact for Insurance?


First, we suggest talking to your agent. But just in case you need it, here’s a list of important numbers. State Farm: 1-877-485-6943
American Family: 1-888-26-0394
Allstate: 1-800-255-7828
Farmers: 1-855-287-2149
Farmers Mutual: 1-402-434-8300
Allied: 1-800-532-1436
Shelter: 1-800-743-5837
Safeco: 1-800-332-3226
Liberty Mutual: 1-888-398-8924
Nationwide: 1-877-669-6877
Auto Owners Insurance: 1-517-323-1200
EMC Insurance: 1-800-447-2295
Progressive Home Insurance: 1-800-776-4737
Farm Bureau: 1-866-399-3237
Travelers: 1-800-252-4633




Do you accept Credit Cards?


Yes. You can pay with a credit card with a 3% service fee added. You can also pay with cash, check, Venmo or Zelle for no additional charge.




When will my roof installation start?


We will notify you by phone and/or email regarding options for your project start-date. Times will vary depending on project approval and weather. This steps happens 5-7 days before the project is started.




Are the roof and gutter jobs the same crew?


No, these are two separate trades and require different crews. Because of this, your gutters will always be replaced/built after the your roof installation.




Would my project be considered a construction zone?


Yes. Please make sure that pictures are off the walls and precious items are stored safely. Also, be aware that debris will be falling around the property and could enter a neighbor’s property. It is best practice to inform your neighbors of this if your property lines are close to your roof. All debris will be cleaned up after the roof is fully complete.




What is the average build time?


One to two days, normally. There are situations that can create a longer turnaround, such as if the roof is especially steep or large. Usually, anything under 3,000 square feet will be completed in one day.




What is the lifespan of your shingles?


In roofing, like anything else, there are many choices, depending on what you want and need. We install 30 year shingles that come with a 10 Year Workmanship Warranty and a Limited Lifetime Manufacture Warranty.




Is your company and crews insured?


Yes, Onit Roofing carries one million dollar per occurrence liability insurance. All of our crews also carry their own seperate liability insurance. We are well-insured so you won’t be liable for any accidents.